Thank you for booking with SparkWash Bali. We understand that plans can change. This policy explains our rules for cancellations, rescheduling, and refunds. Payments are processed through our licensed payment gateway.
1. Cancellation by the customer
- More than 24 hours notice: you can cancel or reschedule your booking free of charge. If you have already paid online, you are eligible for a full refund.
- Less than 24 hours notice: cancellations or reschedules made less than 24 hours before the appointment may be subject to a fee of 50 percent of the service total, to cover our operational and mobilisation costs.
- No-show: if our team arrives at the location and cannot access the vehicle or reach you within 20 minutes of the scheduled time, the booking is treated as a no-show and is non-refundable.
2. Cancellation by SparkWash Bali
In the rare case of extreme weather such as heavy rain with no shelter, equipment failure, or an emergency on our side, we will contact you as soon as possible to either reschedule at no extra cost or issue a full refund, whichever you prefer.
3. How refunds are processed
- Approved refunds are returned to your original payment method.
- Payments made by credit or debit card, GoPay, QRIS, or ShopeePay are refunded through our payment gateway. Card refunds normally take 7 to 14 working days, depending on your card issuer.
- Payments made by bank transfer or virtual account are refunded directly by our team to your bank account, usually within 3 to 7 business days.
- A refund can only be processed after your payment has settled.
4. How to request a cancellation or refund
Contact us as soon as possible on WhatsApp or by email at sparkwashbali@gmail.com with your booking details, including your name, date, and time slot.